Application Support Specialist

Roseburg, OR

Full Time

Data Solutions

Mid Level

Job Description

JOB TITLE	Application Support Specialist	REPORTS TO	Manager, Data Solutions
STATUS	FT, Non-Exempt	WAGE RANGE	16 (2024)
DEPARTMENT	Data Solutions	WORK LOCATION	Remote

POSITION PURPOSE

The Application Support Specialist provides stability, performance, and continuous improvement of applications by providing expert support, managing AWS infrastructure, contributing to development efforts, and proactively identifying opportunities to enhance system reliability and support processes.

ESSENTIAL JOB RESPONSIBILITIES

Perform routine AWS tasks including backups, log reviews, certificate renewals, patch management, and performance/cost optimization to support data partners, internal teams, and applications developed by Data Solutions
Assist with administration of UHBI DevOps tools; Redmine, Gitea, TeamCity, Octopus, SFTP, etc.
Provide analysis and validation, focusing primarily on clinical data to support our data submitters
Collaborate with developers to improve site performance, reduce downtime, and enhance user experience
Document incident resolutions, Standard Operating Procedures, and system behavior for knowledge sharing and compliance
Log activities in case management system to support reporting for identifying opportunities for future development
Provide backup to user access requests for UHBI products to ensure a timely response rate
Assist with responding to requests for archived data from legacy EMR system
Participate in continuous improvement meetings, retrospectives, and team stand-ups to share insights and propose optimizations
Comply with organization’s internal policies and procedures, Code of Conduct, Compliance Plan, along with applicable

Federal, State, and local regulations

Keep abreast of industry and product advances and best practices
Other duties as assigned

CHALLENGES

Working with a variety of personalities, maintaining a consistent and fair communication style.
Thriving in a dynamic and fast-paced environment while meeting the evolving needs of an innovative organization.

QUALIFICATIONS

Minimum Qualifications

Education: Associates degree in a technical field like computer science, information systems, or a related field. Comparable experience can be considered in lieu of a degree
Minimum of 2 years of experience in Information Systems, or related field
Proficiency in SQL and Amazon Web Services (AWS)
Knowledge of database management systems, data integration tools, and analytics platforms
Detail-oriented approach with a focus on data accuracy, integrity, and security
Willingness to learn new technical skills to benefit the department and the organization
Experience in coordinating and managing projects, ensuring timely deliverables and efficient resource allocation
Ability to work collaboratively with cross-functional teams, including technology teams, analysts, and department stakeholders
Demonstrated commitment to staying updated on emerging trends, technologies, and best practices in data management and software development
Ability to adapt to changing business needs and priorities and effectively manage multiple tasks and projects simultaneously
No suspension/exclusion/debarment from participation in federal health care programs (eg. Medicare/Medicaid)
Proficient computer skills, including MS Office suite

Preferred Qualifications

C# programming experience preferred
Experience considering the impacts of the work on multiple communities, including communities of color, in technical analysis
Experience working on a diverse team
Experience working with different communication styles
Bi-lingual translation or translation capabilities a plus

PHYSICAL DEMANDS

A typical office environment requires standing, sitting, walking, bending, and lifting up to 25 plus pounds.

EQUAL EMPLOYMENT OPPORTUNITY

UH is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. UH makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy.

JOB DESCRIPTION ACKNOWLEDGEMENT

I have reviewed the attached job description as outlined above and understand that I am responsible for all duties as outlined and other tasks as may be assigned. I understand that if I need accommodation to perform the essential functions of my job that I must contact my supervisor or Human Resources as soon as possible to begin an interactive process.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

EMPLOYEE SIGNATURE	DATE

About Umpqua Health

At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Umpqua Health serves Douglas County, Oregon, where we prioritize personalized care and innovative solutions to meet the diverse needs of our members. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health.

Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.

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